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SERVPRO Storm Response - Ready for Whatever Happens

6/22/2017 (Permalink)

Storm Damage SERVPRO Storm Response - Ready for Whatever Happens SERVPRO of Tupelo is "Here to Help", especially after the storm. Call us today at 662-690-6502.

Every year, all over the country, catastrophic natural disasters wreak havoc on communities large and small.

Whether its turbulent blizzards, or torrid flooding, the effects of these colossal events can be felt across the nation.

In the midst of the chaos and stress caused by these happenings, it is easy for business and home owners to feel overwhelmed and lost.

SERVPRO strives to put our customers at ease, guiding them and supporting them through the STORM emergency process while providing education and knowledge on how to best navigate the situation. 

From the initial damage assessment, to communicating with your insurance adjuster, to final billing and processing, SERVPRO supports our clients by providing superior customer service.

SERVPRO happily responds to local and outside STORM events. Nationwide, SERVPRO franchises mobilize and act fast, traveling cross country to assist in disaster clean up in communities across the US and Canada.

SERVPRO works in conjunction with all insurance companies, and is part of the Preferred Service Provider program for many nationally recognized insurance organizations.

For our self-pay customers, SERVPRO offers reasonable, competitive pricing and payment options. We understand that STORM cleanup is an unexpected expense, and strive to make reasonably priced restoration accessible to all our customers.

So in the event that your home or business is involved in a STORM, you can rely on SERVPRO to turn a stressful situation into a manageable, professional experience.

Call SERVPRO of Tupelo today, no matter how big or small your water or fire damage may be. 662-690-6502. We are available 24 hours a day, 7 days a week. 

Can Carpet Be Saved After a Flood?

6/14/2017 (Permalink)

Storm Damage Can Carpet Be Saved After a Flood? No water damage is too big or too small for the professionals at SERVPRO of Tupelo. Call us today at 662-690-6502

After a flood, many homeowners and property managers wonder if their carpet and pad can be saved.  The answer is, it depends.  Factors such as the age and quality of the carpet and pad, as well as the type of installation used, have to be taken into consideration. However, the type of floodwater that caused the damage is most important when determining whether or not carpet and padding can be salvaged.

There are 3 floodwater categories that determine whether the carpet and padding can be restored to their pre-disaster condition:

  • Category 1 (clean water): non-contaminated water that may come from a broken pipe, sink, etc. After the water has been extracted, carpets and pads can be dried and restored in place.
  • Category 2 (gray water): dirty water that has been released by sump pumps, washing machines, dishwashers, etc. The carpet can usually be restored if it has been wet for less than 48 hours. The pad is replaced in most cases.
  • Category 3 (black water): water containing dangerous contaminants that may originate from sewage and toilet backflows as well as from floods caused by natural disasters. To protect your family’s health, carpets and pads should be removed, discarded and replaced.

Since every water damage situation is different, you cannot know for sure if or when your carpet and pad can be salvaged until you have a professional restoration company inspect the situation.

The faster you report the disaster, the lower the costs will be. If you’re dealing with a flooding problem, contact  SERVPRO of Tupelo today to speak to a Mitigation Specialist at 662-690-6502.

Common Moisture Problems That Can Lead to Mold Problems

6/14/2017 (Permalink)

Mold Remediation Common Moisture Problems That Can Lead to Mold Problems Got Mold? We can help! Call SERVPRO of Tupelo at 662-690-6502

Why does mold grow?

 Any discussion about mold cleanup should start with understanding why mold begins to grow in the first place. Customers with a mold damage problem are always surprised to learn that toxic mold spores are present not just in their home, but every home, and in fact almost every environment. It’s a naturally occurring element and in low levels is completely safe to humans and pets and your home in general. So when does it become a problem? When too much moisture is introduced in the organic surfaces mold feeds on to grow. Things like drywall, insulation, wood, cabinets, etc. become mold’s food source when mixed with water and the right temperature. While there are many strains of toxic mold, most thrive in temperatures ranging from 60-80 degrees Fahrenheit. If you’ll notice, the average temperature in home’s ideal to our own comfort sits squarely within that range. So when it comes to mold growth, 2 things are always present: the right temperature and food. It’s when you introduce that 3rd element, water, that problems can quickly grow out of hand!

Most common moisture problems that lead to mold

 If your home suffered a massive water damage event, you’re obviously going to know about it and hopefully you’re going to hire a competent water damage restoration company to fix it (hint hint, that’s us!). So the likelihood of that event unleashing a chain reaction that leads to a big mold problem is small assuming you have the moisture removed quickly. The real big mold jobs we see are from much smaller, long-term moisture problems that just never went diagnosed. Below are some of the most common persistent water damage problems we see that can result in a massive amount of black mold damage.

 Leaks under sinks

Whether it’s from a supply line with a loose connection or a drain pipe that has a small hole, slow leaks under seats (or any other sink for that matter) can go unnoticed for some time because your cabinets can hide the problem. It’s always a good idea to check under your sink cabinets to look for any signs of moisture or musty odors. If you detect a problem, it may be a good idea to have a professional come out and inspect things further. In some cases the problem is isolated and will be something you can handle on your own. But in some cases, the visible signs are only the tip of the iceberg. You’d be shocked what we have seen on and in walls and under flooring after pulling out cabinets!

 Small roof leaks

In some instances, the symptoms of a significant roof leak are discovered pretty quickly. Usually you see discoloration in the top floor’s ceiling or worse, it collapses entirely. But in other cases when you have a very small leak, the problem can go undetected for quite some time and never result in water damage you can see from inside the home. It’s usually discovered when someone goes up into the attic for some unrelated reason and sees the problem: mold growth everywhere. On the roof decking, insulation, support beams, you name it. At that point, you’ve got an expensive problem on your hands and your insurance company likely isn’t going to pay for the damages.

The best way to prevent this particular mold problem from occurring is to perform both an exterior as well as interior inspection at least once a year. For the exterior, actually walk the roof of your home (if it’s safe) to look for damaged or missing shingles. Replacing them is easy! For the inside, climb up to your attic and inspect the roof decking for signs of water intrusion.

 Pipe leaks inside walls

A lot of times we are called to a home to do a mold inspection because a homeowner noticed a small patch of mold growing on the floor next to a wall. When we dig further, we usually discover there is a plumbing pipe housed in that wall that is slowly leaking and depositing water on the floor inside the wall cavity. Once we start to remove the drywall, often times we discover the problem is much larger than just the small visible spot on the floor. Usually the mold has traveled throughout the wall cavity and inside the subfloor. The damage can be extensive and the costs high.

You obviously can’t go tearing out sections of your walls often to figure out if you have a problem, so what can you do? The main thing you should be doing is watching your water bill. If you notice a spike and can’t determine a cause for that spike, you may have an undetected leak. At that point, you may want to hire a leak detection company to come out and perform an inspection to determine if you have a bigger problem you need to deal with. They’re better equipped at finding the problem, at which point we would come in and remove the excess moisture and black mold as well as repair any surfaces or structures that were torn out during the process!

Mold In Your Home? Call SERVPRO of Tupelo at 662-690-6502.

What is Water Restoration?

6/14/2017 (Permalink)

Water Damage What is Water Restoration? Don't let water damages be your problem. We at SERVPRO of Tupelo are here to help! 662-690-6502

The following is provided by the IICRC. 

Companies that perform water damage restoration have to be skilled in a number of areas to stay current in their field. Technicians in the industry have to combat a number of threats, some visible and some invisible, before their job is done. Structural weakening, chemical runoff, electrical hazards, dangerous wildlife, and deadly microbes are all common risks technicians have to contend with. Without the proper education and equipment, a technician risks grave injury and may leave health risks behind for a family to encounter. Fortunately, technicians in the industry have access to the educational resources offered by the Institute of Inspection, Cleaning and Restoration Certification, or IICRC.

After getting certified in water damage restoration and a number of related fields, a professional in the field will be able to identify and neutralize any problems they are likely to face at a job site. In most cases, a technician is called to a home following a flood or plumbing disaster. In either case, the initial threat a technician has to encounter is hazardous standing liquid. Floods and sewage backups are normally host to dangerous chemicals, like oil runoff, bacteria and viruses. Before any repairs can be done on the home, a technician will need to be outfitted with the proper safety wear and begin investigating where the liquid is pooling. Moisture meters can detect the level of moisture in and behind drywall, carpet, and other areas. Using minimally-invasive tools, a technician can quickly find pockets of heavy moisture in areas not readily accessible.

This is important because only thorough drying will ensure that further destruction does not occur. Most companies use a combination of industrial  air movers and dehumidifiers to extract moisture from both materials and the air. This process can take some time, but diagnostic tools like moisture meters help technicians monitor the drying process. Once all of the materials inside the home have reached safe levels, mold and other microbial growth can be halted.

The most severe threats a water damage restoration company has to deal with are molds and other pathogens. These  contaminants can remain a major hazard for years after they have taken root, and can cause insidious health problems while remaining hidden in vents or behind walls. Trained technicians are capable of neutralizing molds and other pathogens by utilizing special  cleaning products and quickly removing compromised materials. Being able to identify mold growth is an important skill for a professional, and stemming the growth of a colony can be the difference between saving a home and having to condemn it. Certified firms are capable of quickly working through a property and disposing of anything that is beyond repair. Anything that is salvageable but soaked is separated, cleaned properly, and promptly dried. If the building’s structural integrity has been affected, these technicians can identify it and alert the homeowner and the insurance representative to its presence.

Without professional help, a homeowner will never know for sure that their home is safe to live in again. This is why the help of a certified technician is so valuable. They don’t just repair homes, they restore normalcy.

Though IICRC does not in fact operate its own school, it does recommend the best water damage restoration technician training courses per industry standards

Time is of the essence after a major water disaster. Though Journeyman-certified technicians may be the right choice for water damage that does not threaten structural integrity, it is vital to bring an IICRC certified Master professional to the scene of a major disaster as soon as possible. Certified professionals use the skills they’ve learned in the accreditation courses to examine the structure, textiles, and the belongings, and will likely be able to control the damage, so no further damage will occur.

Furthermore, knowing the fastest and best means of drying the structure and textiles is imperative. Familiarity with the most effective processes and safest compounds to stop the spread of molds and microbes is also needed to protect people and animals in the environment. Graduates of the relevant IICRC-approved classes excel in these areas.

The importance of providing customer satisfaction cannot be over-emphasized. Each  certified technician  must pass a stringent series of exams prior to acceptance, and continual training is required. Complaints are taken seriously and must be handled promptly to ensure continued accreditation as a certified firm.

Water damage restoration technician training is a surefire way to  insure the latest and greatest procedures are used to protect a customer’s property. There are various courses of study and ways to learn the information, so IICRC works with both the consumer and the professional to guarantee the best experience.

Fire Facts: Commercial Fires

6/14/2017 (Permalink)

Commercial Fire Facts: Commercial Fires Let SERVPRO of Tupelo start your Emergency Ready Profile for your business today. Call us at 662-690-6502 to learn more!

Know the Facts about Business Fires

According to the U.S. Small Business Administration, as many as one in four businesses that suffer some kind of major disaster do not reopen afterward. It’s true, overcoming a major loss is extremely difficult, but with the right restoration company and team on your side, working hand-in-hand with your insurance company, the chance of your Tupelo-area company surviving is pretty high!

Depending on the size of the fire, and the amount of damage, some businesses that have come to Total Restoration for help have reopened just days after the fire happened. Thanks to innovations in smoke odor removal, fire damage restoration, and cleaning in general, it is possible for crews to start work nearly immediately after the fire department clears the scene, and have things back up and running in no time. Although, again, that all depends on the severity of the fire. But no matter the severity, recovery is possible!

According to the National Fire Prevention Association, U.S. fire departments responded to about 3,300 office property fires per year between 2007 and 2011. Those fires resulted in about $112 million in property damage each year, and most were in business offices – and happened during business hours. However, the good news is the number of business fires was down a whopping 71 percent from 1980 to 2011.

Here are some other stats from the NFPA:

Time of Day

  • Peak time of day for office fires: Noon – 2p.m. (a.k.a. lunch time!)
  • 69% happened between 7 a.m. and 7 p.m.
  • The 31% that occurred between 7 p.m. and 7 a.m. caused 67% of recorded property damage, because they went undetected longer. This also highlights the need for automatic detection equipment and working sprinkler systems.
  • 19% of fires happened on weekends.

Cause of the Business Fires

  • 29% were caused by cooking equipment. However, just 6% of these fires caused actual property damage.
  • Intentionally-set fires caused the most direct property damage – 21%.
  • Electrical equipment is the second leading cause of office fires.
  • Just 2% of office fires start in a concealed space like an attic, in the ceiling, or in another conceals space. However, these fires accounted for 13% of the direct property damage.

Containment & Putting it Out

  • 4 out of 5 fires were confined to the room of origin.
  • 90% of fires were large enough to activate sprinklers, which were effective 88% of the time.
  • Deaths per 1,000 stores were 62% lower in offices equipped with sprinklers compared to those without.

Industrial/Manufacturing Facility Fires

The NFPA also has statistics specific to manufacturing facilities. According to their research, there are about 37,000 fires at industrial or manufacturing facilities each year, resulting in 18 deaths, 279 injuries, and $1 billion in property damage. Heating equipment and stop tools were the leading cause – sparking 28 percent of the fires. Mechanical failure or malfunction caused 24 percent of the fires.

The Best Way to Reduce a Business Interruption Following a Disaster to Your Business is to Plan Ahead for One

As many as 50% of businesses never recover following a disaster, according to the latest industry research. SERVPRO of Tupelo can help you plan ahead for a disaster to minimize business interruption by developing an Emergency Ready Profile (ERP) for your business before one strikes. An ERP provides important contact and building information needed to begin a timely mitigation to help minimize how water and fire damage can affect your business. Benefits of an ERP include:

-A no cost assessment of your facility which means there is no need to allocate funds, giving you a great value at no cost.

-A concise profile document that contains only the critical information needed in the event of an emergency. It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

-A guide to help you get back into your building following a disaster. This can help minimize the amount of time your business is inactive by having an immediate plan of action.

-Establishes SERVPRO of Tupelo as your disaster mitigation and restoration provider. You have a provider that is recognized as an industry leader and close by, when needed.

-Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money.

-Provides facility details such as shut-off valve locations, priority areas and priority contact information. Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Contact SERVPRO of Tupelo to schedule your FREE Emergency Ready Profile today. 662-690-6502

How to Avoid Fires in Bedrooms

6/14/2017 (Permalink)

Fire Damage How to Avoid Fires in Bedrooms Please let us help you if you are a victim of a fire damage. Call SERVPRO of Tupelo at 662-690-6502.

Did you know that half of all home fire deaths occur in bedrooms? That’s also where most electrical fires start too. However, you can easily prevent bedroom fires by following these essential safety tips:

  • Don’t run electric cords under the bed or carpeting. Don’t trap cords against a wall where heat can build up. Keep cords untangled to allow heat to dissipate. Never overload an extension cord.
  • Always supervise space heaters. Turn them off when leaving the bedroom or going to sleep.
  • Install arc fault circuit interrupters (AFCIs) to prevent fires in electrical switches. They shut off the circuit when an unintentional discharge of electricity occurs in the circuit.
  • Install tamper resistant receptacles (TRRs) in all rooms if you have children. These devices prevent them from inserting foreign objects like hairpins into the outlet.
  • Never put devices that are charging under bedding. Leaving a laptop on the bed can also cause a fire.
  • Only use laboratory-approved electric blankets and warmers. Don’t fold them as it may damage the wiring. Never sleep with an electric blanket turned on and regularly check it for overheating.
  • Keep flammable objects at least three feet away from heat sources, such as space heaters, candles, and electronics.
  • Keep lit candles away from combustible objects like bedding, curtains, and paper. Consider replacing burning candles with battery-operated flameless candles.
  • Use only mattresses that meet the 2007 Federal Mattress Standards.
  • Don’t smoke in bed — you might fall asleep with a lit cigarette in your hand and it could catch fire. Use fire-safe cigarettes as they extinguish more quickly.
  • Install smoke alarms inside and outside each bedroom. Test Smoke Alarms monthly and replace them every 10 years. Replace batteries once a year.
  • Create a fire escape plans. Make sure each room has two exits. Practice your home fire drill with everyone in the home at night and during the day twice a year.

For professional fire damage repair or smoke remediation services, contact SERVPRO of Tupelo today at 662-690-6502.

Professional Carpet Cleaning

6/14/2017 (Permalink)

Cleaning Professional Carpet Cleaning Call SERPVRO of Tupelo today for all of your carpet cleaning needs! 662-690-6502.

There are many people that try to clean their very expensive carpets and rugs all by themselves. What happens is that instead of cleaning these carpets, people often destroy their carpets when they try to do it themselves. This is why there are professional cleaners for this purpose. These cleaners will clean your carpets for you in the best way possible.

Here are some reasons why the professional cleaners are the best.

Quick service:

There is no doubt that you will get your carpets cleaned a lot quicker if you ire the professionals to do it. These professional cleaners know that your time is precious. So, they make sure that they get your carpets stain free as quickly as possible. This is why you will not have to wait a long time to get them to clean your carpets and rugs.

Affordable charges:

Another reason why these professional carpet cleaners are the best choice for your carpets is that they charge reasonable rates. You can get the professional cleaners service to clean your carpets at a very affordable price. This is why more people are going towards the option of professional cleaners. You will get your carpets look as good as new and that too at a reasonable price. What more can a person ask for!

Quality service:

One of the greatest fear that people have regarding their carpets is that the cleaning crew will destroy the quality of the carpet. With the professional cleaners you will have no such problem. All you will need to do, is to call them. They use the most modern and harmless products to get your carpets super clean and stain free.

How To Eliminate Mold In Your Home

6/14/2017 (Permalink)

Mold Remediation How To Eliminate Mold In Your Home Call SERVPRO of Tupelo for all of your mold remediation needs at 662-690-6502.

Depending on the severity of mold in your home, it can be quite the undertaking to remove mold from your home, often the best choice is to call a water damage restoration specialist like SERVPRO of Tupelo. SERVPRO’s professional team will use top of the line equipment and their specialized expertise to bring back your home to a healthy, mold-free state. Once your home is returned to this state, it is important to practice mold-preventing habits.

Mold and mildew build up especially in places like bathrooms, laundry areas and basements. Here are some mold preventing tips that will help keep your home safe and clean:

  • Repair any plumbing leaks.
  • Put an exhaust fanin the bathroom.
  • Clean garbage cans weekly.
  • Remove bathroom carpeting if moisture is a concern.
  • Scour sinks and tubs at least once monthly with a diluted bleach solution.
  • Clean refrigerator door gaskets and drip pans.
  • Use an electric dehumidifier; drain the dehumidifier regularly.
  • Raise the temperature in the basementto lower humidity levels.
  • Promote ground water drainage away from your house.

SERVPRO of Tupelo has water damage and restoration specialists who also help to restore structures with damage caused by fire and other disasters. Call us today at 662-690-6502. We are available 24 hours a day, seven days a week.

Why SERVPRO of Tupelo

5/22/2017 (Permalink)

Commercial Why SERVPRO of Tupelo Call SERVPRO of Tupelo today no matter how big or small your water damage might be! 662-690-6502

Rapid Response Recovery Time

Why should I choose a professional restoration company for water intrusion/ damage?

  • Homeowners and business owners should not risk doing the work themselves as there may hidden water or moisture that can go undetected to the untrained eye. Taking into account that mold growth can occur in as little as 24-48 hours in the presence of moisture, undetected water damage can pose long term problems if not properly handled.
  • Due to the potential hazards associated with water-related damage, moisture and water should be handled by properly trained and equipped professionals to ensure complete and necessary drying to prevent future harm, extensive structural damage and possible contamination.
  • Improper cleanup could hinder property re-sale value.
  • Professional restoration companies have essential tools and techniques to measure moisture in the area to ensure proper and complete drying in a timely manner.
  • Water technicians should be fully aware of water or moisture-related characteristics to locate leaks or water damaged areas that may otherwise go unnoticed.
  • Homes and other properties are large and often expensive assets. Why run the risks associated with improper drying, deodorizing and disinfecting which can lead to potential secondary structural damage? Help protect your property’s value by calling the professionals at SERVPRO of Tupelo.

Why should I choose SERVPRO of Tupelo for water cleanup and restoration?

  • SERVPRO of Tupelo recognizes the necessity for prompt and accurate response and offer 1-4-8 Response Guidelines to help minimize additional, secondary or permanent damage and contamination. In addition, SERVPRO of Tupelo is available for emergency response 24 hours a day, 365 days a year.
  • Knowledge and training are key elements in effective water removal and moisture damage. SERVPRO of Tupelo applies their industry knowledge, training and understanding of how relative humidity, temperature, vapor pressure and air movement influence drying conditions.
  • Powerful and professional equipment is essential for proper mitigation and efficient restoration of water damaged areas. SERVPRO of Tupelo is outfitted with state-of-the-art industrial grade equipment and products to measure the extent of moisture saturation and offer proper drying, deodorizing and disinfecting of water damaged areas.
  • SERVPRO of Tupelo offers content restoration to restore water damaged contents and personal belongings. Often when water damage occurs, personal possessions are also damaged by moisture. SERVPRO Technicians work diligently to try and return personal contents to preloss conditions.
  • SERVPRO of Tupelo works with insurance, real estate, contracting and property management companies to offer complete file management, estimates and detailed explanations of work, including status updates, changes and feedback to keep companies fully aware of a property’s drying, cleaning and restoration status. At SERVPRO of Tupelo, we know you want quality information and proof of results. SERVPRO technology is designed to support your efforts!
  • Timely mitigation is key to the restoration process. Restoring property is the SERVPRO Professional’s first priority. You will appreciate the immediate response, and you will know everything possible is being done to limit the damage. Even if a loss is below the deductible amount, fast action helps assure the event will stay small!

Call SERVPRO of Tupelo today at 662-690-6502. No water damage is too big or too small. 

STORM Teams are Always Ready!

5/11/2017 (Permalink)

Storm Damage STORM Teams are Always Ready! SERVPRO of Tupelo is part of the Disaster Recovery Team. Always here to help!

When a storm or disaster strikes, SERVPRO’s Disaster Recovery Team® is poised and “Ready for whatever happens.” With a network of over 1,600 Franchises, the SERVPRO® System strives to be faster to any size disaster. Strategically located throughout the United States allowing for a faster response time, SERVPRO’s Disaster Recovery Team®, is trained and equipped to handle the largest storms and highest flood waters.

Providing experience, additional manpower, equipment and other resources, the Disaster Recovery Team® assists your local SERVPRO® Franchise Professionals. SERVPRO’s Disaster Recovery Team® has responded to hundreds of disaster events, including those listed here. 

In the aftermath of a disaster, there is only one objective, to help you make it “Like it never even happened.” 

2014 Polar Vortex: Record low temperatures caused by a break in the North Pole’s polar vortex resulted in an unprecedented freezing event, spanning from east of the Rocky Mountains to as far south as Central Florida, effecting all or part of 39 states and 70% of the SERVPRO® Franchise system. 

2013 Colorado Floods: Heavy rainfall, with amounts up to 17 inches in some areas, resulted in widespread flooding in Fort Collins, Boulder and surrounding Colorado mountain communities. The Disaster Recovery Team® responded with 109 crews from 48 Franchises to assist the local SERVPRO® Franchises in the emergency response. 

2013 Alberta, Canada Floods: Heavy rainfall triggered flooding affecting more than 120,000 residents, and ultimately, the costliest disaster in Canadian history with damages estimated at C$5 billion, with C$1.7 billion in insurance damages.

2012 Hurricane Sandy: Affecting more than 20 states, Sandy left widespread damage and flooding from Florida stretching the entire eastern seaboard to Maine. The Disaster Recovery Team® placed nearly 1000 crews in affected areas, representing over 300 SERVPRO® Franchises from across the country. Teams traveled from as far as Arizona, California, Oregon and Washington.

2012 Hurricane Isaac: Hurricane Isaac caused flooding and damage across five states before weakening, including Florida, Louisiana, Mississippi, Alabama and Arkansas. Nearly 100 SERVPRO® Franchises were activated to assist in the cleanup and restoration efforts. 

2011 Hurricane Irene/Tropical Storm Lee: With storm damage spanning from North Carolina to New England, activation of the Disaster Recovery Team®, combined with local resources, placed approximately 1,000 crews in affected areas. 

2011 North Dakota Floods: SERVPRO® Franchise Professionals provided restoration services to more than 400 residents and businesses, including municipal buildings and the area hospital. The SERVPRO® System sent hundreds of crews to help.